Refund

Due to the limited shelf life of our products, we do not offer returns, exchanges, or refunds.

However, if you experience any issues with your order — such as receiving the wrong item — please reach out to us within 48 hours of delivery. We’re committed to making things right and will assess concerns on a case-by-case basis.

To report an issue, please contact us at info@vividcandy.com.au with your order number and photos of the product in question. Our team will review your request and work with you to find the best possible solution.

We appreciate your understanding and support, and we can’t wait to sweeten your day with Vivid Candy! 🍭✨